*{margin:0;padding:0;box-sizing:border-box}body{font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;line-height:1.6;color:#333}.hero-inner{background:linear-gradient(135deg,#036,#06c);color:#fff;padding:60px 20px;text-align:center}.hero-inner h1{font-size:42px;margin-bottom:15px}.hero-inner p{font-size:18px;max-width:700px;margin:0 auto}.section{padding:60px 20px}.container{max-width:1200px;margin:0 auto}.section-title{font-size:32px;margin-bottom:40px;color:#036;text-align:center;position:relative;padding-bottom:15px}.section-title:after{content:"";position:absolute;bottom:0;left:50%;transform:translate(-50%);width:80px;height:4px;background:#06c}.services-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:30px;margin-top:40px}.service-card{background:#fff;border-radius:10px;padding:35px 25px;box-shadow:0 3px 15px #0000001a;text-align:center;transition:transform .3s,box-shadow .3s;cursor:pointer}.service-card:hover{transform:translateY(-5px);box-shadow:0 5px 25px #00000026}.service-icon{width:100px;height:100px;margin:0 auto 25px;background:linear-gradient(135deg,#036,#06c);border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;font-size:42px}.service-card h3{color:#036;margin-bottom:15px;font-size:22px}.service-card p{color:#666;line-height:1.7;margin-bottom:20px}.btn-service{padding:10px 25px;background:#036;color:#fff;border:none;border-radius:5px;cursor:pointer;font-size:14px;font-weight:500;transition:background .3s;text-decoration:none;display:inline-block}.btn-service:hover{background:#004d99}.complaint-section{background:#f9f9f9}.complaint-container{display:grid;grid-template-columns:1fr 1fr;gap:40px;align-items:start}.complaint-info{background:#fff;padding:35px;border-radius:10px;box-shadow:0 3px 15px #0000001a}.complaint-info h3{color:#036;font-size:24px;margin-bottom:20px}.complaint-info p{color:#666;line-height:1.8;margin-bottom:15px}.info-list{list-style:none;margin-top:20px}.info-list li{padding:12px 0;border-bottom:1px solid #eee;color:#666;display:flex;align-items:center;gap:12px}.info-list li:last-child{border-bottom:none}.info-list i{color:#06c;font-size:18px;width:25px}.complaint-form{background:#fff;padding:35px;border-radius:10px;box-shadow:0 3px 15px #0000001a}.complaint-form h3{color:#036;font-size:24px;margin-bottom:25px}.form-group{margin-bottom:20px}.form-group label{display:block;margin-bottom:8px;color:#036;font-weight:500;font-size:14px}.form-group input,.form-group select,.form-group textarea{width:100%;padding:12px;border:1px solid #ddd;border-radius:5px;font-size:14px;font-family:inherit}.form-group textarea{resize:vertical;min-height:120px}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{outline:none;border-color:#06c}.btn-submit{width:100%;padding:14px;background:#036;color:#fff;border:none;border-radius:5px;cursor:pointer;font-size:15px;font-weight:600;transition:background .3s}.btn-submit:hover{background:#004d99}.contact-channels{background:#036;color:#fff}.channels-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(250px,1fr));gap:30px}.channel-card{background:#ffffff1a;padding:30px;border-radius:10px;text-align:center;transition:background .3s}.channel-card:hover{background:#ffffff26}.channel-icon{width:70px;height:70px;margin:0 auto 20px;background:gold;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#036;font-size:32px}.channel-card h4{color:gold;margin-bottom:10px;font-size:20px}.channel-card p{font-size:14px;line-height:1.6;margin-bottom:15px}.channel-card a{color:gold;text-decoration:none;font-weight:500}.faq-section{background:#f5f5f5}.faq-container{max-width:900px;margin:0 auto}.faq-item{background:#fff;border-radius:8px;margin-bottom:15px;overflow:hidden;box-shadow:0 2px 8px #00000014}.faq-question{padding:20px 25px;cursor:pointer;display:flex;justify-content:space-between;align-items:center;transition:background .3s}.faq-question:hover{background:#f9f9f9}.faq-question h4{color:#036;font-size:17px;font-weight:600}.faq-question i{color:#06c;transition:transform .3s}.faq-question.active i{transform:rotate(180deg)}.faq-answer{max-height:0;overflow:hidden;transition:max-height .3s ease}.faq-answer.active{max-height:500px}.faq-answer-content{padding:0 25px 20px;color:#666;line-height:1.8}.info-boxes{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:25px;margin-top:40px}.info-box{background:#fff;padding:30px;border-radius:10px;box-shadow:0 3px 15px #0000001a;border-left:4px solid #0066cc}.info-box h4{color:#036;font-size:20px;margin-bottom:15px;display:flex;align-items:center;gap:10px}.info-box h4 i{color:#06c}.info-box p{color:#666;line-height:1.7}.info-box ul{list-style:none;margin-top:15px}.info-box ul li{padding:8px 0;color:#666;display:flex;align-items:start;gap:10px}.info-box ul li:before{content:"✓";color:#06c;font-weight:700;flex-shrink:0}@media(max-width:768px){.hero-inner h1{font-size:32px}.complaint-container{grid-template-columns:1fr}}