Contact Us
We are ready to serve and answer your questions. Contact us through various available communication channels or visit our office.
Office Address
Muamalat Tower
Jl. Prof. Dr. Satrio Kav. 18
Jakarta 12940, Indonesia
Phone
(+62) 821 9090 6002 (WA Chat Only)
(021) 83793001
Monday - Friday: 08:00 AM - 05:00 PM WIB
General: info@bpkh.go.id
Media: humas@bpkh.go.id
Send a Message
All fields are required. Our team will respond within 2x24 business hours.
Office Location
Head Office
Regional Office
Frequently Asked Questions
How can I contact BPKH for general information?
You can contact BPKH via email at info@bpkh.go.id or WhatsApp at 0811-1576-900. We also welcome direct visits to our head office on weekdays from 08:00 AM to 05:00 PM WIB.
What are the operating hours of BPKH services?
BPKH offices operate from Monday to Friday, 08:00 AM - 05:00 PM WIB. The office is closed on national holidays.
How can I file a complaint?
Complaints can be submitted via email at pengaduan@bpkh.go.id, WhatsApp at 0821-9090-6002, or through the online complaint portal on the official BPKH website. All complaints will be followed up according to applicable procedures.
Can I consult directly with BPKH staff?
Yes, you can visit the BPKH office for direct consultation. We recommend making an appointment first through the Call Center or email to ensure competent staff can attend to your needs.
How long is the response time for emails and messages?
We are committed to responding to every email and message within a maximum of 2x24 business hours. For urgent inquiries, we recommend contacting the Call Center or WhatsApp for a faster response.
Is there a service for media outlets?
Yes, for media and press needs, you can contact the Public Relations Division of BPKH via email at humas@bpkh.go.id or call the Call Center directly and ask to be connected to the Public Relations Division.