Services
We are committed to providing the best service for hajj pilgrims and the people of Indonesia
Our Services
Complaint Service
Submit complaints, suggestions, or inquiries regarding hajj financial management and BPKH services
Submit ComplaintHajj Information
Get complete information about registration, costs, and hajj pilgrimage procedures
View InformationReports & Publications
Access financial reports, annual reports, and various publications related to hajj fund management
View PublicationsInvestment Information
Transparency in hajj fund investment management for the benefit and welfare of pilgrims
View DetailsEducation & Outreach
Educational programs on hajj finance, sharia investment, and hajj pilgrimage preparation
View ProgramsBenefit Programs
Information on infrastructure development programs and facilities for the welfare of hajj pilgrims
View ProgramsImportant Information
Service Hours
BPKH complaint and information services are available on:
- Monday - Thursday: 08:00 - 16:00 WIB
- Friday: 08:00 - 16:30 WIB
Our Commitment
BPKH is committed to:
- Transparency in fund management
- Hajj financial accountability
- Excellent pilgrim service
- Good governance
Achievements
BPKH achievements in hajj fund management:
- 7x Unqualified Opinion from BPK (2018-2024)
- Management of trillions in assets
- Sharia-based investment
- Sustainable benefit programs
Complaint Service
About Complaint Service
BPKH complaint service is a platform for the public to submit complaints, criticism, suggestions, or inquiries regarding hajj financial management and services provided by BPKH.
We are committed to responding to every complaint promptly, professionally, and transparently. Every complaint will be followed up according to applicable procedures.
Types of Complaints
- Hajj service complaints
- Hajj financial inquiries
- Service improvement suggestions
- Hajj fund investment information
- Suspected misconduct reporting
Complaint Procedures
- Fill out the complaint form completely
- Complaints will be verified within 1x24 hours
- Results will be confirmed via email/phone
Complaint Form
Whistle Blowing System (WBS)
About WBS
The Whistle Blowing System (WBS) is a mechanism for reporting suspected criminal acts that have occurred or will occur involving employees and others within the organization, where the reporter is not part of the criminals being reported.
WBS Complaint Categories
- Corruption
- Fraud
- Dishonesty
- Theft
- Violence
- Code of Ethics Violations
- Other unlawful acts
Confidentiality Guarantee: The identity of the reporter will be kept confidential and protected in accordance with applicable laws and regulations.
Report Suspected Violations
If you are aware of or have evidence of suspected violations, corruption, or other unlawful acts within BPKH, please report through our WBS system.
Important Information
- Reports are confidential and secure
- Reporter identity is protected
- Accompanied by supporting evidence
- Followed up according to procedures
You will be redirected to a separate and secure WBS page
Our Contact Channels
Frequently Asked Questions (FAQ)
What is BPKH?
BPKH is the Hajj Financial Management Agency tasked with managing hajj funds transparently and accountably for the benefit of the community.
How do I submit a complaint?
You can submit a complaint through the form on our complaint service page or contact the official BPKH call center.
What types of complaints can be submitted?
You can submit hajj service complaints, hajj financial inquiries, service improvement suggestions, hajj fund investment information, and suspected misconduct reports.
How long does it take to follow up on complaints?
Every complaint will be followed up within a maximum of 7 working days after initial verification within 1x24 hours.
How can I get hajj fund investment information?
Hajj fund investment information can be accessed through financial reports and publications available on the official BPKH website.